help with kiteboard damaged in post

Shoot the breeze and stay in the loop with the unhinged and unhooked word on the street.
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Silverback
Posts: 270
Joined: Mon Nov 01, 2004 7:49 pm
Location: Tiree

If you buy a kiteboard (new) from a dealer and it gets damaged by the courier, what should happen? It wasn't signed for because I suspected damage by the look of the packaging and the courier didn't ask for a signature. Took photos and still have damaged board still wrapped in cellophane. Although the dealer knows and accepts it's not my fault, I'm now having to wait for them to fight it out with the courier before anthing is done, leaving me with no usable board and no idea when I'll get it resolved. The dealer has been pretty good otherwise so I don't want to get grumpy with them as it wasn't their fault it got damaged but seems like I'm loosing out. Surely any compensation issues are between the dealer and the courier?
Sonnyrider
Posts: 1035
Joined: Fri Mar 28, 2008 1:45 pm
Location: Bath, UK

Silverback wrote: Surely any compensation issues are between the dealer and the courier?
If it were me I would send it back recorded and expect the dealer to replace it. Like you say it's not your fault, plus the dealer accepts you didn't damage it
Difficult one for sure. Why did you accept the delivery if you had good reason to think it was damaged?
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Silverback
Posts: 270
Joined: Mon Nov 01, 2004 7:49 pm
Location: Tiree

Well the package was damaged but I hoped the board would be ok inside as generally twin tips are pretty tough. Couldn't see the courier hanging around whilst I unpacked it and checked it all over. I would not have signed for it in that condition but they didn't ask (big courier company using a local agent for delivery to a remote area).
highalpha_pass
Posts: 331
Joined: Tue Aug 09, 2005 10:59 am

Dealer should just replace it. They'll be covered on insurance. A courier did the same thing to my eBay board that I sold. Snapped it. How ? F. knows. Luckily I insured it and was able to refund the buyer straight away but it took about a month before I got my insurance money. The sender may try and stall for time for this reason...er...unless he's out of boards in which case you'll be waiting. What a fecker.
Zarmple
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You have a right under Distance Selling Regulations to return any items within 7 days for a full refund. No terms and conditions from the seller can over-ride that.

http://www.oft.gov.uk/shared_oft/busine ... oft913.pdf" onclick="window.open(this.href);return false;
(but I'm probably too late with this info by now)
Noo Noo
Posts: 187
Joined: Thu Dec 08, 2005 8:56 am

As above. Isn't it the seller responsibilityto ensure your goods arrive to you in one piece? The seller has the contract with the courier, not you.
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Silverback
Posts: 270
Joined: Mon Nov 01, 2004 7:49 pm
Location: Tiree

Thanks, yes that's what I understand but they are have so far made me wait 11 days since delivery and the only person that can make the decisions is avoiding my calls and emails, even when he is there in the office right next to the person I am speaking to. So far I have made about 14 phone calls and sent 6 emails). I can't believe it really as it's a well know retailer that I thought had a fairly good reputation. I've done nothing wrong, just ordered a board which turned up damaged. Anyone would think it's me in the wrong, not the courier company. Anyway, after lots and lots of moaning I have been told by a member of staff that they think a replacement will be sent out, although this doesn't appear to have happend yet (perhaps due to waiting for more stock, I'm not sure). I'm trying to be reasonable with them (which is why I haven't named them) but am rapidly loosing patience. Hopefully a new board will be sent out and we can all live happily ever after !
tombeaton
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if its aesthetic and easily repairable just get a lil discount or something from the dealer - its not worth the hassle for everyone replacing it.

if its more damaged than you can deal with then send it straight back and get a replacement. any dealer should do that immediately once it is acknowledged it is damaged. most dealers are pretty good like that. they will then repair the board and stick it on their demo fleet, or sell it as a second. no biggie.
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Silverback
Posts: 270
Joined: Mon Nov 01, 2004 7:49 pm
Location: Tiree

"any dealer should do that immediately once it is acknowledged it is damaged" - have to agree but obviously not all dealers ! Unfortunately it's cracked - had it been a scratch I doubt I would have even called them.
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