Powerkiteshop....wtf?

Shoot the breeze and stay in the loop with the unhinged and unhooked word on the street.
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BigstevieG
Posts: 62
Joined: Mon Jan 24, 2011 7:22 pm
Antispam: No
Location: East Coast of Scotland

So I ordered some stuff from powerkiteshop on 27 May. Got an auto email straight away saying I'd be debited for the items once they are dispatched. To date I've received no products, no emails, nada! I've emailed them twice now to ask for an update on my order and have had no reply.

The items I ordered were not listed as out of stock when I ordered.

Anyone else have problems with these guys. Pretty shabby customer service if you ask me (I've had a previous experience with them that left me unimpressed).

Don't think I'll be ordering anything from them again!
tombeaton
Posts: 329
Joined: Sat Sep 03, 2005 9:52 pm
Location: Ledbury
Contact:

phone them up - very approachable and easy to deal with guys!
Karen&Ben
Posts: 623
Joined: Mon Sep 12, 2005 10:50 am
Location: Stargate is now my home.

Yeap - same thing happened to me - ordered stuff only to be told (after ringing) that they weren't in stock for another month or so....suffice to say I cancelled the order.
North_Wind
Posts: 2312
Joined: Fri Feb 16, 2007 11:05 pm
Location: London then wherever it's windy
Contact:

Try tom at KiteitRight. His website says what is in stock and what isn't.

Or call him as he's pretty straight with customers.

BA
BigstevieG
Posts: 62
Joined: Mon Jan 24, 2011 7:22 pm
Antispam: No
Location: East Coast of Scotland

So I've now had comms from powerkiteshop.

Seems one of the items is still on order. It is frustrating when places don't say if something is out of stock.
skeezer
Posts: 77
Joined: Mon Aug 31, 2009 12:37 pm

Baught two boards, boots, kites, from the powerkite shop and thay are 100% realy nice buch of guys. Also had a issue with some faulty footstraps and thay replaced under warrenty super fast. Just orderd a new slingy board which will land on monday so all in all a big shout out to team powerkite shop brrruppp brruppp
Filthy
Posts: 960
Joined: Wed Nov 03, 2004 8:04 pm
Location: Hythe. Near Folkestone. KENT!!
Contact:

BigstevieG wrote:So I've now had comms from powerkiteshop.

Seems one of the items is still on order. It is frustrating when places don't say if something is out of stock.
You must have got a good deal on it to wait? I'd have gone elsewhere.....
Mike B
Brand Rep'
Brand Rep'
Posts: 3238
Joined: Tue Oct 25, 2005 11:09 am
Location: the north

I don't like to take sides, but Like Tom said, if you ever have any queries, phone them.
Sometimes things go wrong, but I am very sure that it's not through apathy or a lack of care / interest. The industry is not as big as everyone thinks, and everyone (PKS included) tries to be on the ball as much as possible, and certainly if you bring things to their attention, like any dealer in the UK, they will bend over backwards for you. They may not know there is a problem, something may have gone wrong....
thetrash
Posts: 631
Joined: Sat Oct 30, 2004 12:08 am
Location: east

When ordering from a shop it's always best to phone them and see what they have or don't have.
Roland
Posts: 532
Joined: Sun Mar 30, 2008 2:06 pm

thetrash wrote:When ordering from a shop it's always best to phone them and see what they have or don't have.
And if they don`t have just ask how long it`ll be befor they do..... simples!!
joe_mgh
Posts: 240
Joined: Mon Apr 14, 2008 10:20 am

I disagree. If you buy on the internet you shouldn't be expected to phone up and double check to see if the goods are in or if you'll have to wait. That's the store's job. If the product isn't available for immediate dispatch, the product page should explicitly say so. If there has been a mix up and the product is unexpectedly not available, then call the customer immediately and grovel.

A quick conversation here in the office and everyone has experienced this issue when buying such things as bike bits, knee braces, washing machines, wetsuits and so on... Drives us all crazy.

In every instance that I've been let down, I cancel the order and buy from somewhere that has committed to stock and can dispatch that day. I see no sense in supporting stores that don't support the brands.

On a professional note, Powerkiteshop do buy from us, preorder, stock well and I've never had a complaint make it as far as me. There are always mix-ups and problems in any business and forums are not the quickest or fairest way of getting things fixed. These threads hang around for years and can damage a business' reputation, so if you have an issue with an order, email/phone/tweet the store and have a chat. I can understand the need if a store is being awkward, but give them a chance to sort it first...
fen
Posts: 379
Joined: Wed Jul 19, 2006 3:41 pm
Location: netherlands

loads of shops advertise stuff to be in stock, to then go and place an order for it once you have placed an order.
missmaura
Posts: 136
Joined: Sun Aug 29, 2010 11:13 pm
Antispam: No
Location: UK

Ordered Mystic Storm Hoodie without earphones from Powerkiteshop.
Item wasn't in stock
I was contacted next day, offered an apology and offered the Storm Hoodie with headphones at a discounted rate that was virtually same price as the hoodie without earphones.
Service I got was great so no issues about Powerkiteshop....

Sent from my GT-I9100 using Tapatalk 2
BigstevieG
Posts: 62
Joined: Mon Jan 24, 2011 7:22 pm
Antispam: No
Location: East Coast of Scotland

Ok I think the tone of my original email was a bit harsh but I was frustrated that I'd had no reply to my emails. Seems they may have got lost in the ether. I should also point out I wasn't charged for the items. Communication is now back on track.

It's a pain though if you need a product for a certain date (a weekend away for example) and nearly two weeks after ordering the item you've heard nothing. I agree it absolutely should not be up to the customer to call to chase up orders made. But it seems to be a fairly common thing.

Yeah the reason I'm sticking with powerkiteshop for the stuff is that it seems a decent price and also had a 15% discount code.
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