What happens with S2AS?

What is a kitesurfing resource ?
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Gael
Posts: 6
Joined: Mon Feb 21, 2011 8:21 pm

Hello,
I am a french kiter, I have a problem with the store s2as and they do not answer me, so can you give me your opinion ?

I made an order on 15/01.
They told me they did not have the item ordered (one boardbag), so I asked them to cancel the order, they said me ok.
Since, no news, they do not respond to my emails and my account is'nt credited.

Do you have information about this shop?

Thank you
Zarmple
Posts: 4858
Joined: Sat Oct 30, 2004 3:21 pm
Location: ¿umop apisdn?
Contact:

have you called them?
http://www.s2as.com/" onclick="window.open(this.href);return false;
Gael
Posts: 6
Joined: Mon Feb 21, 2011 8:21 pm

Zarmple wrote:have you called them?
http://www.s2as.com/" onclick="window.open(this.href);return false;
Not yet ... it's a little difficult because of my language :oops:
Ian
Posts: 163
Joined: Sat Apr 19, 2008 11:31 pm

Your language looks to be near perfect....... Try calling them. What have you got to loose?
Gael
Posts: 6
Joined: Mon Feb 21, 2011 8:21 pm

Ian wrote:Your language looks to be near perfect....... Try calling them. What have you got to loose?
Oh, thank', google help me, when I really speak it's a little more difficult ;-)
But i'll try to phone them tomorow
Gael
Posts: 6
Joined: Mon Feb 21, 2011 8:21 pm

So, I've called them last saturday.
They said me it was a mistake, and they would refund immediately.

Today I'have still nothing on my bank account :(
I don't understand, i'have no answer by mail ... and the bag they say not to have in stock since january is still on the web site :
http://www.s2as.com/p-Takoon_Golf_Kiteb ... -3664.aspx" onclick="window.open(this.href);return false;

:( :( :(
Gael
Posts: 6
Joined: Mon Feb 21, 2011 8:21 pm

hello,
my refund finally took place on March 9 for a purchase made ​​on January 17.
I had been charged of 132.5 euros, I was credited with 123.3 euros :(

I will be ordering more on this site !
Boc UK
Posts: 21
Joined: Sun Aug 24, 2008 6:27 pm

Is the difference because of exchange rate or because they refunded the wrong amount? Either way they definitely haven't treated you very well :(
Gael
Posts: 6
Joined: Mon Feb 21, 2011 8:21 pm

Boc UK wrote:Is the difference because of exchange rate or because they refunded the wrong amount? Either way they definitely haven't treated you very well :(
It's difficult to know but the difference would be because of exchange rate and bank charges.

... and the bag they said not to have in stock is still available on the site :
http://www.s2as.com/p-Takoon_Golf_Kiteb ... -3664.aspx" onclick="window.open(this.href);return false;

:!: :!: :!:
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